Payment Guide
Paying with Zelle or ACH
Clean, fast checkout instructions to prevent delays and reduce payment errors.
Fast confirmation
Zelle is typically same-day during business hours.
Clear instructions
Always include your Order Number in the memo.
Support
Email us if anything looks off.
Zelle vs ACH at a glance
Method
Best for
Typical speed
Zelle
Fastest confirmation
Same day (often within hours)
ACH
Bank transfer / accounting
1–2 business days
Tip: If you need the quickest confirmation, choose Zelle.
Avoid delays
- Always include your Order Number in the memo/reference field.
- Send the exact total shown at checkout.
- Payments should come from an account you control.
- If you make a mistake, email support with a screenshot/confirmation.
How to pay with Zelle
Fastest option
1
Select Zelle at checkout
Place your order and note your Order Number.
2
Send Zelle payment
Recipient email
In your bank app, use Zelle → Send → Email.
Use your Order Number in the memo. Send the exact total.
3
Confirmation
Once payment is received, your order status updates and processing begins.
How to pay with ACH (Direct Bank Transfer)
Bank transfer
1
Select Direct Bank Transfer (ACH) at checkout
Complete checkout and note your Order Number.
2
Send the transfer from your bank
Bank name
Chase Bank
Account name
Rhome Research
Routing number
Account number
Put your Order Number in the memo/reference field.
ACH typically clears in 1–2 business days.
3
Processing starts after funds arrive
Once funds settle, your order ships according to your selected method.
Important payment notes
- Send payment within 24 hours of placing your order.
- Send the exact total shown at checkout.
- Always include your Order Number in the memo/reference.
- If a bank blocks your transfer, contact your bank and confirm it manually.
- If anything looks wrong, email support before sending another payment.
FAQ
What if I forgot to include my Order Number?
Email support with your payment confirmation and the name/email used for the order so we can match it correctly.
How long does it take to confirm?
Zelle is typically same-day during business hours. ACH usually clears in 1–2 business days.
